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Your Rights and Our Legal Commitments

licwin operates with a clear legal framework so you know exactly where you stand — from how we handle your account data to the terms that govern your…

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licwin Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Our Legal and Policy Team

If you have a concern about how your data is used, want to submit a formal request under applicable privacy law, or need clarification on any term that governs your account, our…

Email Support Send your legal queries, data access requests, or formal complaints to our dedicated policy inbox. We acknowledge all emails within 24 hours and aim to resolve policy matters within 72 hours of the initial message.
Live Chat For time-sensitive account or policy concerns, our live chat connects you to a support agent who can escalate to the legal team directly. Available during standard operating hours for India-based accounts.
Postal Address Formal written notices, including legal correspondence and data subject requests requiring a written trail, can be submitted to our registered address. Processing times for postal submissions may extend up to 14 business days.
ACCOUNT SECURITY STANDARDS

How We Protect and Manage Your Data

licwin applies industry-standard security measures across data storage, account access, and transaction records. Here is what that means in practice for your account, your personal information, and your rights under applicable law.

Data Handling

Your personal information — name, contact details, payment identifiers linked to UPI or Paytm — is stored on encrypted servers. We do not sell or share your data with third-party marketers. Access is restricted to authorised licwin personnel.

Cookie Policy

We use session and analytics cookies to keep your account active and to understand how the platform is used. You can manage cookie preferences through your browser settings. Blocking certain cookies may affect account functionality.

Account Security

Two-factor authentication is available on your account settings page. We recommend enabling it alongside a unique password. Suspicious login attempts trigger an automatic alert to your registered email or phone number.

Data Retention

We retain account records, transaction logs, and identity documents for the period required by applicable law in your jurisdiction. Once the retention period expires, data is securely deleted from our systems unless an active dispute requires it.

Right to Access

You may request a copy of all personal data we hold about your account at any time. Submit your request via email with your account identifier. We will deliver the data package within 30 days of verification.

Right to Correct or Delete

If any information we hold is inaccurate, you can request a correction through the support email. Deletion requests are processed in line with our retention obligations — we will confirm what can be removed and when.

Frequently Asked Legal and Policy Questions

These are the questions we hear most often from account holders about legal terms, data rights, and platform conditions. If your question is not listed here, reach us through the support channels above.

Eligibility to hold an account on licwin depends entirely on the laws applicable in your local region. Where local law permits use of this platform, you may register and access services. It is your responsibility to confirm your local legal position before opening an account.

We collect your name, contact details, date of birth for age verification purposes, and payment identifiers such as your UPI ID or linked Paytm number. This data is used solely to operate your account and comply with applicable legal obligations.

After account closure, we retain your records for the duration required by applicable law in your jurisdiction — typically to satisfy financial reporting and anti-fraud obligations. Once that period passes, data is securely deleted from our servers.

Yes. Submit a data access request to our support email with your account identifier included. We verify your identity before processing, and we deliver your data package within 30 days of that verification being completed.

Email our policy team with the specific details you want corrected or deleted. We will confirm which records can be amended immediately and which must be retained under legal obligations. Corrections to contact details can often be processed within 48 hours.

Raise a dispute through our live chat or email support, citing the transaction reference and the amount in question. Our team reviews the payment logs and liaises with the relevant payment provider — PhonePe, Paytm, or UPI — to resolve the matter within seven business days.

Yes. Any material update to our terms is communicated to your registered email or phone number before the change takes effect. You have the opportunity to review the updated terms and, if you do not agree, to close your account prior to the new terms applying.

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